12Commerce Features
Automated Emails & Notifications
Automated emails guide merchants and customers at every step — welcome, onboarding progress, product creation guides, first-order congratulations, win-back after an expired trial, and campaign blasts — all from branded HTML templates. Real-time in-app notifications and push notifications keep order events visible wherever the merchant is.
What you can do with automated emails & notifications
28+ automated emails and real-time notifications that keep your business moving.
Automated email library
Welcome, guides, celebrations, nudges, and win-back emails fire automatically at the right moments.
Real-time in-app notifications
Order and submission events reach the dashboard bell instantly via websockets.
Push notifications
Device push keeps merchants informed when they are away from the dashboard.
Branded templates
Every email uses a consistent, professionally designed layout.
The problem it solves
New merchants drift after signup, and order events go unnoticed when nobody is staring at the dashboard. Both problems quietly kill momentum.
Who it is for
Merchants who want onboarding momentum, timely order awareness, and professional communications without writing emails themselves.
How it works
A simple workflow that fits how stores already operate.
Events trigger emails
Signups, milestones, orders, and expiries each have their own automated message.
Merchants stay informed
In-app and push notifications surface what needs attention right now.
Customers stay aware
Order confirmations and updates reach customers automatically too.
Explore related features
Automated Emails & Notifications checklist
- Automated email library
- Real-time in-app notifications
- Push notifications
- Branded templates
- Events trigger emails
- Merchants stay informed
- Customers stay aware
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
How many automated emails are there?
The platform ships 28+ automated email templates covering onboarding, guides, celebrations, reactivation, campaigns, agency, community, and support moments.
Do notifications work on mobile?
Yes. Push notifications reach merchants on their devices, and the dashboard works from mobile browsers.
Are these emails extra cost?
No. Automated emails and notifications are included with the platform.
Can customers receive notifications too?
Yes — order confirmation and status communications are part of the customer journey.
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