12Commerce Features
Order Management
Order management in 12Commerce brings every sale — widget, website, or WhatsApp — into one order inbox. Merchants update statuses, follow up with customers, and keep a full order history, from their browser or the mobile app.
What you can do with order management
Track, update, and fulfil orders from your web dashboard or mobile app.
One order inbox
New orders from all channels appear together with customer details and line items.
Status tracking
Move orders through your fulfilment stages and keep customers informed.
Mobile access
The admin experience works on mobile, so order updates are possible away from a desk.
Searchable history
Past orders and customer conversations stay available instead of disappearing into chat threads.
The problem it solves
When orders live across WhatsApp chats, notes, and spreadsheets, it is easy to lose track of what was paid, packed, or delivered. Businesses need one place to see what is new, what is pending, and what was shipped.
Who it is for
Store owners and their teams who need a reliable order workflow with clear statuses instead of notebook and screenshot juggling.
How it works
A simple workflow that fits how stores already operate.
Orders land in the dashboard
Widget and WhatsApp orders appear automatically with product and customer details.
Update the status as you fulfil
Mark orders through your process — confirmed, packed, shipped, delivered — from the order screen.
Keep customers in the loop
Use the recorded contact details to confirm or follow up on every order.
Explore related features
Order Management checklist
- One order inbox
- Status tracking
- Mobile access
- Searchable history
- Orders land in the dashboard
- Update the status as you fulfil
- Keep customers in the loop
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
Can I manage orders from my phone?
Yes. The dashboard is available on mobile and the platform also offers an admin mobile app for managing the store on the go.
Do WhatsApp orders appear in the same inbox?
Yes. Orders received through WhatsApp are recorded in the dashboard alongside widget and web orders.
Can staff members see orders?
Only if you grant them access. Branch managers can be limited to their own orders while the owner keeps full visibility.
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