12Commerce Features
WhatsApp Order Integration
WhatsApp order integration captures the way many businesses already sell — through chat — and makes it repeatable. Customers browse your store and send an order to your WhatsApp, where your team can confirm it, while every order is also recorded in the 12Commerce dashboard.
What you can do with whatsapp order integration
Receive and manage customer orders directly on WhatsApp and in your dashboard.
Orders arrive in chat
Customers can place an order through the store and it reaches you on WhatsApp, where you can confirm details conversationally.
Dashboard record of every order
Each WhatsApp order is stored with customer details, products, and status, so nothing depends on chat history.
Workflow your customers already use
No app download and no learning curve for buyers who already run their lives on WhatsApp.
Works with your widget store
WhatsApp ordering and widget storefronts share one catalog and one order inbox.
The problem it solves
Taking orders over WhatsApp by hand means juggling screenshots, manual notes, and customers who disappear in the middle of the conversation. Nothing is recorded, nothing is trackable, and growth depends on remembering details.
Who it is for
Sellers who currently manage orders through personal WhatsApp chats and want order history, statuses, and a proper workflow without forcing customers onto a new channel.
How it works
A simple workflow that fits how stores already operate.
Connect your WhatsApp number
Link the number your business uses for sales from the dashboard.
Customers order from your store
Buyers choose products and send the order through WhatsApp instead of a card checkout.
Confirm and fulfil from one place
Chat with the customer, update order status, and keep the history in your dashboard.
WhatsApp Order Integration checklist
- Orders arrive in chat
- Dashboard record of every order
- Workflow your customers already use
- Works with your widget store
- Connect your WhatsApp number
- Customers order from your store
- Confirm and fulfil from one place
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
Do I need Meta ads or a Facebook page to use WhatsApp orders?
No. WhatsApp ordering works for taking and managing orders directly. Separate Meta integrations such as WhatsApp bot automation are optional extras, not requirements.
Can my team see the orders too?
Yes, if you assign team members or branch roles, order visibility follows the access rules you set in the dashboard.
Is chat-based selling really e-commerce?
For most small businesses it is where the sale already happens. 12Commerce records the order, tracks its status, and keeps the customer history, which turns chat selling into a manageable operation.
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