Privacy Policy

This Privacy Policy describes how 12Commerce (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects data when clients and end-users interact with the Service provided at store.12commerce.com. By using the Service, you agree to the terms in this Privacy Policy.

This policy applies to:

• Clients who create and manage accounts
• Users interacting with landing pages, widgets, and tools built by clients
• Visitors of store.12commerce.com

2.1 Client Information (Account Holders)

We may collect: Name, Email address, Phone number, Business information, Product and content information, Login credentials, and Support and communication records.

2.2 End User Information

Collected on behalf of our clients: Name, Email, Phone number, Delivery or address details, Order details, and Form submission data. Clients are responsible for ensuring lawful collection of their customers’ data.

2.3 Technical & Usage Data

Automatically collected: IP address, Browser type, Device details, Pages viewed, and Actions taken.

2.4 WhatsApp / API Data

When clients use WhatsApp integrations: Message details, Template approvals, and Delivery status updates.

We use collected data to provide and operate the Service, host landing pages, route orders, generate analytics, improve performance, communicate updates, and maintain system reliability. We do not sell personal data.

Where required by law, we rely on: Contractual necessity, Legitimate interests, Consent, and Legal compliance.

We may share data with third-party service providers, WhatsApp & Meta for service delivery, for legal compliance, or during business transfers with appropriate safeguards.

Data may be stored or processed on servers outside your region. We implement reasonable security measures for such transfers.

We retain client account data while the account is active and end-user submissions until deleted by the client. Log and backup data are retained for a limited time for security purposes.

We implement safeguards including encrypted connections (HTTPS), access controls, secure storage, and regular infrastructure monitoring. No system is fully secure; users share data at their own risk.

Depending on your region, you may request access, correction, deletion, or export of your personal data. End-users must contact the business owner using our platform (our client).

We may use cookies to authenticate users, maintain sessions, and improve performance. Users may disable cookies through browser settings.

The Service is not intended for individuals under 16. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. Updates will be posted on store.12commerce.com.

For privacy questions or requests, please contact us at info@12monday.net.