12Commerce Features
Team and Branch Access Control
Team and branch access control replaces shared logins with roles. Owners decide who can view, manage, or act on orders, and branch managers are limited to their own storefront data.
What you can do with team and branch access control
Give your team the right access — branch managers see their own work, owners see everything.
Role-based permissions
Assign access based on the job: owners, managers, and staff each get appropriate limits.
Branch-level data isolation
Branch managers only see orders and data for their own branch.
Owner stays in control
The owner retains full visibility and can change access as the team changes.
Per-branch marketing setup
Each branch can run its own widget, landing page, and promotions.
The problem it solves
Shared logins mean anyone with the password can see and change everything. When multiple people or branches work on the same store, mistakes are hard to trace and sensitive data is exposed.
Who it is for
Growing stores with staff, delivery teams, branch managers, or multiple locations that need clean separation of duties.
How it works
A simple workflow that fits how stores already operate.
Invite your team
Add team members from the dashboard and choose their role.
Set branch scope
Limit managers to the branch or store they work on.
Manage as you grow
Update roles when staff join, move branches, or leave.
Explore related features
Team and Branch Access Control checklist
- Role-based permissions
- Branch-level data isolation
- Owner stays in control
- Per-branch marketing setup
- Invite your team
- Set branch scope
- Manage as you grow
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
What can a branch manager do?
A branch manager works within their assigned branch — orders, products, and widgets for that location — without seeing other branches.
Is this different from just sharing the password?
Yes. Each person has their own access and permissions, so actions are traceable and scope is controlled.
Can an owner still see everything?
Yes. Owners keep full visibility across all stores and branches.
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