12Commerce Features
Customer Order Tracking
Customers track orders with an order number or phone number and see live status — placed, confirmed, processing, shipped, delivered — with timestamps. Fulfilment statuses stay visible through the whole journey, cutting support load dramatically.
What you can do with customer order tracking
“Where is my order?” — customers check themselves with live status and timestamps.
Self-service tracking
Customers enter an order number or phone to see current status without calling you.
Live timestamps
Each fulfilment step records its time, so progress is concrete, not vague.
Full status pipeline
Placed to delivered — every stage is visible end to end.
Less support load
Shipping updates arrive in the tracking experience, reducing manual answers.
The problem it solves
“Mera order kahan hai?” messages flood merchant WhatsApps after every sale. Support time burns on status lookups that customers could do themselves.
Who it is for
Merchants with delivery workflows who want fewer status questions and happier customers watching their order move.
How it works
A simple workflow that fits how stores already operate.
Order is placed
The customer receives their order reference and tracking access.
You update fulfilment
Mark orders confirmed, shipped, and delivered from the dashboard.
Customer sees progress
Tracking shows each status with timestamps as fulfilment moves forward.
Explore related features
Customer Order Tracking checklist
- Self-service tracking
- Live timestamps
- Full status pipeline
- Less support load
- Order is placed
- You update fulfilment
- Customer sees progress
Frequently asked questions
Answers about this 12Commerce feature. Anything specific to your plan or store can be confirmed with the team.
How does a customer check their order?
They enter their order number or phone number on the store’s tracking page and see live status with timestamps.
Which statuses are shown?
The fulfilment pipeline — placed, confirmed, processing, shipped, delivered — is visible as it progresses.
Does this reduce support messages?
Yes — customers who can check status themselves stop asking, which measurably lowers support load.
Is tracking available on the free plan?
Order tracking is part of the storefront experience; plan limits are detailed on the pricing page.
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